Frequently asked questions
What are your play mats made out of?
Our play mats are made from a Polyurethane foam. The material is non-toxic, light and biodegradable, yet durable. It is BPA and PVC free. They have passed European Toy Standard testing (EN 71) which makes them one of the safest children’s play mats on the market.
What is the cost of shipping?
Our website will calculate the cost of shipping when you enter your address. Shipment to countries not in the European Union may result in additional customs costs.
Do you ship internationally?
Yes, we are sending international, but be aware that we do not cover the costs that may be incurred by customs.
Can I track my order?
You can track your play mat as soon as it has been dispatched! We will send you an email which will have your tracking number and a link to our couriers tracking system.
What can I do if I am having a problem with my delivery?
Please lodge an enquiry immediately with the shipping company. You can do this by contacting them directly by phone or following the prompts on the tracking link you were provided by email. Once you have done this, they will contact you regarding your delivery.
What can I clean my play mat with?
We recommend using a natural, gentle cleaner such as dishwashing detergent and a clean, soft cloth. Do not use any harsh chemicals as this will damage the outer layer of your play mat.
Can I use my play mat outside?
Of course! However, do not leave your play mat in direct sunlight as this will deteriorate the design. If you do take your play mat outside regularly, expect a slight discolouration to occur. It has been designed for indoor use but can be enjoyed on the odd occasion outdoors.
My play mat appears to have discoloured edges and surface, is this normal?
PU is a biodegradable, non toxic foam and it is within its nature to discolour slightly. We refrain from using colour stabilisers to ensure our play mats are free from harsh chemicals. You may notice slight yellowing along the play mats edges and in areas where there may be white, this is considered normal behaviour for our eco friendly foam. Heat and exposure to sunlight will encourage this process. Leave the play mat out of direct sunlight when not in use and refrain from using it outside in extreme temperatures. This process is more apparent on the lighter coloured play mats.
My play mats edges are curled, when will it flatten?
Once unpacked, the play mats edges naturally curl as it has been rolled tightly and packaged. It may also have some crease lines but rest assure it does settle flat. To make the process a little quicker:
1. Use the mat on the reverse side (curling down) until the mat settles. This may take up to two weeks. ⠀
2. Roll the play mat in the reverse direction to how it was packaged, use the velcro straps provided to hold it in position and leave it overnight or longer, if possible