Lizy kids offers a 6 month warranty on play mats. Imperfections deemed the responsibility of the manufacturer are covered and must be reported to us by email info@lizykids.si immediately. Wear and tear marks are not covered under warranty.
Our play mats must be cared for using the instructions. They must be followed to avoid damage to the product. Incorrect use of the play mat and failure to follow care instructions will void your warranty.Click here to view care instructions.
** Please thoroughly look over your purchase immediately, upon opening. Report any imperfections within 48 hours post delivery **
Returns
We want you to be happy with your purchase and so we offer a 100% money back guarantee on our products.
To be eligible for a return, your item must: be returned within 14 days
be unused and in the same condition that you received it
be returned in all of its original packaging
To complete your return, we require a receipt or proof of purchase.
We will not provide refunds for;
Any item not in original condition, damaged or defective for reasons not due to our error
Any item that is returned more than 14 days after delivery
Any item not returned in original packaging
Sale items
Unshipped items
Delayed deliveries
You will be responsible for paying for your own shipping costs for returning your item. Please make it a priority to track your item. We will not be responsible for your missing return.
Refunds
Once your return is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund. If you have been approved, then your refund (less the shipping costs) will be processed, and a credit will automatically be applied to your credit card or original method of payment.
**A refund is not permitted prior to shipment however, a change of design is accepted if time permits before dispatch. A refund is not permitted for wear and tear marks that were not reported within 48 hours post delivery. A refund is not permitted for delays in transit**
Shipping
Our website will calculate the cost of shipping when you enter your address.
Shipment to countries not in the European Union may result in additional customs costs.
We are sending international, but be aware that we do not cover the costs that may be incurred by customs
You can track your order as soon as it has been dispatched! We will send you an email which will have your tracking number and a link to our couriers tracking system.
